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MidwestJewellery Terms and Condtions
Your complete satisfaction with our product is guaranteed or items may be returned or exchanged within thirty days from when it was shipped, with a Return Merchandise Authorization. You will only pay for return shipping and insurance fees. To receive a return authorization on orders shipped within the United States follow the steps outlined below.
Please note that to be eligible for return, items must be in their original purchase condition, include all product documentation, and shipped within 30 days.
To expedite exchanging for different product, we recommend returning for refund and placing a new order. Please allow approximately 2 weeks for your refund to be processed.
If a package or item delivered to you arrives damaged, please refuse the shipment or call us immediately at 1-888-506-9909. Please retain all packing materials unless instructed otherwise by MidwestJewellery. Claims for damaged or missing items must be reported immediately or within 5 days of receipt of your order. MidwestJewellery will not be responsible for lost or damaged returned shipments.
Please call MidwestJewellery, during our business hours for exchange, repair, resize, or to report damage or defect. These cannot be set up online and require assistance. We recommend that you securely package your items in original packing materials, fully insured. We are not responsible for lost or stolen articles.
Returns are processed during weekdays once the items have been received at our Office. Following receipt of your returned item, you'll receive a confirmation email. Please allow an average of 1-2 weeks for full processing. Our Quality Assurance department will review the returned item. Items that show signs of wear or have been altered, resized (by a jeweler other than MidwestJewellery), or damaged cannot be accepted for return. Please allow another 7 - 10 days after processing for your bank to post credit against your account.
Engraved jewelry items other than rings may not be returned. Diamonds purchased as part of our MidwestJewellery Diamond Upgrade Program May not be returned for credit. Special orders/Customer Orders are final sale and are not eligible for return. Special Size orders are also non Returnables. Returns without a MidwestJewellery return code, returns sent C.O.D., and improperly or uninsured packages will be refused upon receipt. Returns with missing paperwork or product will not be processed.
Additional shipping charges may be incurred if packages are returned via alternate carriers (including, but not limited to, UPS and Canada Post). MidwestJewellery reserves the right to charge your credit card for any fees we incur at time of package receipt. To avoid additional charges, we recommend sending your return via our preferred Parcel Pro insured FedEx carrier.
How To Prepare A Return Or Exchange:
To return a diamond or jewelry item to MidwestJewellery, follow the below process:
1-888-506-9909 ext 1 and you will be given a Return Authorization Code. Please place the Return Authorization Code on the outside of the packaging. We recommend you use the original shipping box, including all original packaging and collateral material. If your item was delivered with a diamond certificate and that certificate is not returned, you will be liable for the US$250 (or equivalent amount in other currencies) replacement cost. For security reasons, do not write MidwestJewellery anywhere on the outside of the box.
Insure Your Package. We recommend that you securely package your items in original packing materials, fully insured. We are not responsible for lost or stolen articles. For your convenience and at your discretion, insurance can be purchased through Parcel Pro at a discounted rate.
PayPal orders may be returned for credit back to your PayPal account. Please allow up to 2 weeks for your account to be credited.
Shipping charges, including Special Handling and any other related costs, are non-refundable. Please do not ship returns C.O.D. If you receive any portion of your order damaged, please contact us prior to returning the items. MidwestJewellery will not reimburse you for unauthorized shipping expenses incurred. Please retain all shipping materials for FedEx pick up and/or inspection.
If we request that you return the merchandise to us, we may reimburse you for full or partial return shipping expenses our discretion. We will not reimburse you for overnight, express or other special services used at your discretion.
After Your Return Is Received By MidwestJewellery:
Once your return is received into our system, you will receive a confirmation email. System processing occurs Monday through Friday. Please allow our team one business day, up to 24 hours, once the carrier arrives to receive product into our system. Failure to obtain a Return Authorization code, or include Diamond Grading Report(s) can delay receiving your return.
Once entered into our system, your return must be inspected by our Quality Assurance team. Please allow 2-4 business days for this process. If there are any questions regarding your return, we will contact you. Once inspection is complete, your return will be fully processed. For refunds, please allow an additional 2-4 days.
Credits To Your Charge Card:
Credit card purchases, Credit Card and PayPal purchases will be refunded against the credit card or account used on the original purchase. Please allow up to 2 weeks from the date that MidwestJewellery has received your return for your account to be credited. You may wish to contact your credit card company on posting guidelines as they can vary. If you made a purchase of US$1000 or greater using a bank wire, and are an International customer, your refund will take approximately 3 weeks from the date of the return's receipt. For bank wire purchases under US$1000, please allow 3-4 weeks. Bank wire refunds are posted against the original account they originated from.
MidwestJewellery Offers flexible layaway for ease of payments over extended period. Our Layaway required 20% donwpayment and minimum 1 payment a month in the amount of 10% of the total price. Customer may choose to pay higher payments and pay if off quickly. Our layaway allows payments to be completed within 6 months.
Layaway can be cancelled anytime by notifying midwestjewellery via email or phone. We do assess 20% of the total price as cancellation fee which is typically the amount of the 1st down payment. Balance will be issue back as a refund or store credit. Store credit will have 1 year expiration period.
Once layaway item is fully paid and shipped customer can return the item for refund within 30 days of receiving it. All layaway purchases will be subject to 15% restocking fees on returns.